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14px}.customer-message .ticket-message-body{background:#f7f3ee;border:1px solid #ebe3d8;border-top-left-radius:4px}.admin-message .ticket-message-body{background:#fff;border:1px solid #e8dfd4;border-top-right-radius:4px;box-shadow:0 1px #00000005}.ticket-message-header{justify-content:space-between;gap:12px;margin-bottom:8px;font-family:Inter,Arial,sans-serif;display:flex}.ticket-message-sender{color:#333;font-size:13px;font-weight:600}.ticket-message-date{color:#999;white-space:nowrap;font-size:12px}.ticket-message-content{color:#333;font-family:Inter,Arial,sans-serif;font-size:14px;line-height:1.6}.ticket-message-content p{margin:0 0 8px}.ticket-message-content p:last-child{margin-bottom:0}.ticket-closed-banner{color:#666;background:#f5f5f5;border:1px solid #e5e5e5;border-radius:8px;padding:10px 12px;font-family:Inter,Arial,sans-serif;font-size:13px}.ticket-reply-form{border-top:1px solid #eee6dc;margin-top:auto;padding-top:16px}.reply-form-fields{grid-template-columns:1fr 1fr;gap:12px;margin-bottom:12px;display:grid}.reply-field{letter-spacing:.06em;text-transform:uppercase;color:#888;flex-direction:column;gap:6px;font-family:Inter,Arial,sans-serif;font-size:11px;display:flex}.reply-select{text-transform:none;letter-spacing:normal;color:#1a1a1a;background:#fff;border:1px solid #e8dfd4;border-radius:8px;width:100%;padding:10px 12px;font-family:Inter,Arial,sans-serif;font-size:14px}.reply-textarea{resize:vertical;color:#1a1a1a;border:1px solid #e8dfd4;border-radius:8px;width:100%;min-height:110px;margin-bottom:12px;padding:12px 14px;font-family:Inter,Arial,sans-serif;font-size:14px}.reply-actions{justify-content:flex-end;display:flex}.tickets-empty-state{text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:6px;padding:40px 24px;display:flex}.tickets-empty-state--panel{min-height:360px}.tickets-empty-state--compact{border:1px dashed #e8dfd4;border-radius:8px;padding:28px 16px}.tickets-empty-title{color:#1a1a1a;margin:0;font-family:Georgia,Times New Roman,serif;font-size:20px}.tickets-empty-copy{color:#888;max-width:280px;margin:0;font-family:Inter,Arial,sans-serif;font-size:13px;line-height:1.5}@media (width<=1024px){.tickets-admin-content{grid-template-columns:1fr}.tickets-list-panel{border-bottom:1px solid #e8dfd4;border-right:none;max-height:420px}.ticket-detail-title-row{flex-direction:column}.ticket-detail-badges{justify-content:flex-start}.ticket-message{max-width:100%}.reply-form-fields{grid-template-columns:1fr}}.back-in-stock-page{width:100%}.bis-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:24px;display:grid}.bis-link-btn{font:inherit;color:#967259;cursor:pointer;text-align:left;background:0 0;border:none;margin:0;padding:0}.bis-link-btn:hover{text-decoration:underline}.bis-skeleton-wrap{flex-direction:column;gap:10px;display:flex}.bis-skeleton-row{background:linear-gradient(90deg,#f3efe8 25%,#faf7f2 50%,#f3efe8 75%) 0 0/200% 100%;border:1px solid #e5e5e5;height:48px;animation:1.2s ease-in-out infinite bis-shimmer}@keyframes bis-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.alert-banner.alert-error{justify-content:space-between;align-items:center;gap:12px;display:flex}.bis-drawer-overlay{z-index:1200;background:#00000059;justify-content:flex-end;display:flex;position:fixed;inset:0}.bis-drawer{box-sizing:border-box;background:#fff;border-left:1px solid #e5e5e5;flex-direction:column;width:min(420px,100%);height:100%;padding:24px;display:flex;overflow-y:auto}.bis-drawer-header{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:20px;display:flex}.bis-drawer-header h2{margin:0;font-family:Georgia,Times New Roman,serif;font-size:22px;font-weight:400}.bis-drawer-close{cursor:pointer;color:#767676;background:0 0;border:none;font-size:28px;line-height:1}.bis-drawer-body{flex-direction:column;gap:20px;display:flex}.bis-product-block{align-items:flex-start;gap:14px;display:flex}.bis-product-image{object-fit:cover;background:#fafafa;border:1px solid #e5e5e5;flex-shrink:0;width:72px;height:72px}.bis-product-image-fallback{color:#999;justify-content:center;align-items:center;font-size:11px;display:flex}.bis-product-title{color:#111;margin:0 0 8px;font-family:Inter,sans-serif;font-size:15px;font-weight:500}.bis-detail-grid{gap:12px;margin:0;display:grid}.bis-detail-grid>div{background:#faf8f5;border:1px solid #eee6dc;padding:10px 12px}.bis-detail-grid dt{letter-spacing:.08em;text-transform:uppercase;color:#999;margin:0 0 4px;font-size:10px}.bis-detail-grid dd{color:#333;word-break:break-word;margin:0;font-size:13px}.bis-drawer-actions{flex-direction:column;gap:10px;display:flex}.bis-drawer-actions .btn-primary,.bis-drawer-actions .btn-secondary,.bis-drawer-actions .btn-danger{width:100%}.status-badge.status-pending{color:#7a5c3a;background:#f3efe8}.status-badge.status-sent{color:#2f6b3a;background:#e8f2ea}.status-badge.status-cancelled{color:#8a3b3b;background:#f3e8e8}@media (width<=1100px){.bis-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=768px){.bis-summary-grid{grid-template-columns:1fr 1fr}.bis-drawer{width:100%}.data-table-wrap{overflow-x:auto}}